Return & Refund Policy

At Wearaxiom, we want customers to have clear and transparent information about returns, refunds, and exchanges. This Return & Refund Policy applies to eligible purchases made through wearaxiom.com.

Summary

Return Window	30 days from the date of delivery
Return Shipping Cost	Free for approved returns
Return Label	Provided by email after the return request is approved
Restocking / Storage Fee	None ($0.00)
Refund Processing Time	Within 7 business days after the returned item is received and inspected
Refund Method	Original payment method
Return Address	164 Bob Hill Rd, Ridgefield, CT 06877-2028, United States
Support Email	support@wearaxiom.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

30-Day Return Policy

Wearaxiom accepts eligible return requests made within 30 days of the date the order is delivered. To qualify for a return, the return request must be submitted within this 30-day period. Return requests submitted after 30 days from delivery may not be eligible for return unless otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within the 30-day return window
• Be in the same condition in which it was received
• Be unworn and unused, except for reasonable fitting or inspection
• Be free from stains, odors, makeup, deodorant marks, pet hair, or other signs of use
• Have all original tags attached where applicable
• Include the original packaging when reasonably possible
• Include any accessories or components originally supplied with the product
• Be accompanied by valid proof of purchase or an order number

Because our store sells women's dresses, customers may try on an item for fit, but clothing that has been worn beyond reasonable fitting or returned in an altered, washed, damaged, or unsanitary condition may not qualify for a refund.

How to Request a Return

To request a return, contact support@wearaxiom.com. Please include your full name, order number, email address used for the order, product you wish to return, reason for the return, and photographs if the item is damaged, defective, or incorrect.

Our support team will review the return request and provide return instructions if the return is accepted. Please do not send a return before receiving return approval and return instructions.

Free Return Shipping

Approved returns qualify for free return shipping ($0.00 return shipping fee). If your return request is accepted, Wearaxiom will send a prepaid return shipping label to the email address associated with your order. Download the return label, print the label, securely package the item, attach the provided return label to the outside of the package, and drop the package off with the carrier specified in the return instructions.

Customers should use the return label provided by Wearaxiom. Shipping a return using another method without prior authorization may prevent us from properly identifying or tracking the returned package.

Restocking or Storage Fee

Wearaxiom does not charge a restocking or storage fee for eligible approved returns ($0.00 restocking / storage fee). No deduction will be made from an eligible refund for a restocking fee.

Return Address

Approved returns must be sent according to the instructions provided by our customer support team:

• Wearaxiom
• 164 Bob Hill Rd
• Ridgefield, CT 06877-2028
• United States

Please do not send merchandise to this address without first receiving return authorization. Unauthorized returns may be delayed because we may not be able to associate the package with the correct order.

Refund Processing

Once we receive your returned item, it will be inspected to confirm that it meets the return conditions described in this policy. If the return is approved after inspection, the refund will be processed within 7 business days and issued to the original payment method used for the purchase. You will receive confirmation when the refund has been processed.

After Wearaxiom issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account (processing times imposed by financial institutions are outside Wearaxiom's direct control).

Original Shipping Charges

If an order is returned because the customer changed their mind, ordered the wrong size, or no longer wants the product, the original shipping charge is generally not refundable unless otherwise required by applicable law. If the return results from an error by Wearaxiom, such as a defective, damaged, or incorrect item, applicable shipping charges will not be deducted from the approved refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, contact us as soon as possible at support@wearaxiom.com with your order number, a description of the problem, clear photographs showing the issue, and a photograph of the packaging when shipping damage is involved. We will review the issue and provide appropriate return, replacement, or refund instructions. Customers will not be charged return shipping for approved claims involving damaged or defective merchandise.

Incorrect Items

If you receive the wrong product, wrong size, wrong color, or another item that does not match your confirmed order, contact support@wearaxiom.com. Once verified, we will provide an appropriate resolution, which may include a replacement, a return and refund, or other reasonable corrective action. Approved returns involving an incorrect item are provided with free return shipping.

Exchanges

If you would like a different size, color, or product, contact support@wearaxiom.com within the 30-day return window. Exchange availability depends on current inventory. If a direct exchange cannot be completed, you may be asked to return the eligible item for a refund and place a new order for the preferred item. No exchange is guaranteed until product availability is confirmed.

Change-of-Mind Returns

Eligible products may be returned within 30 days if you change your mind (e.g., the dress does not fit as expected, you ordered the wrong size, you prefer another style, or you no longer want the item), provided the product continues to meet the return conditions stated in this policy. Approved change-of-mind returns are eligible for free return shipping.

Non-Returnable Items

Items may not qualify for return if they are returned more than 30 days after delivery, show signs of wear beyond reasonable fitting, have been washed or altered, have missing or removed tags where tags were originally attached, are stained/damaged/contaminated after delivery, have strong odors (such as perfume, smoke, or body odor), are missing parts or accessories originally included, were not purchased from wearaxiom.com, or cannot be verified through an order number or reasonable proof of purchase. If an item was received damaged or defective, these restrictions do not prevent you from contacting us for review.

Items Damaged After Delivery

Damage caused after delivery through misuse, improper washing, alteration, accident, improper storage, or normal wear and tear is not considered a product defect and may not qualify for a refund.

Return Inspection

All returned products may be inspected after arrival to confirm product identity, condition, signs of use or wear, original tags where applicable, presence of included accessories, and whether the return meets eligibility requirements. If a return does not meet stated conditions, we will contact the customer.

Partial Refunds

A partial refund may be appropriate only where permitted by applicable law and where an item has been returned in a condition materially different from the condition in which it was delivered. We will not impose undisclosed deductions, and any applicable deduction will be communicated clearly before the return is finalized where reasonably possible.

Refunds for Lost Return Packages

Customers should use the prepaid return shipping label supplied by Wearaxiom and retain proof of shipment until the return has been completed. If a package shipped using our authorized prepaid label is lost in transit, contact support@wearaxiom.com so we can review tracking information and assist with the carrier claim where applicable.

Refunds for Orders Not Received

If your order has not arrived within the expected delivery period, contact us at support@wearaxiom.com. We will review available tracking information and help determine the appropriate next step. A package that is still in transit is not automatically considered lost.

Refund Method

Approved refunds are issued to the original payment method used at checkout. We do not normally issue refunds to an unrelated payment account, different card, or alternative recipient to help protect customers against unauthorized refund requests and payment fraud.

Order Cancellation

If you wish to cancel an order before it ships, contact us as soon as possible at support@wearaxiom.com. Cancellation requests are not guaranteed after an order has entered processing or has been transferred to the shipping carrier. If an order has already shipped, the standard return procedure may apply after delivery.

Privacy and Return Information

Information provided during a return or refund request is used only as reasonably necessary to identify your order, process your return, communicate with you, prevent fraud, process a refund, maintain transaction and support records, and comply with applicable legal and regulatory obligations in accordance with our published Privacy Policy and Cookie Policy.

Customer Support

For questions about returns, refunds, exchanges, damaged items, or an existing request, contact:

Store	Wearaxiom
Website	wearaxiom.com
Address	164 Bob Hill Rd, Ridgefield, CT 06877-2028, United States
Email	support@wearaxiom.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time. We recommend contacting us before sending any return so we can provide the correct return authorization and prepaid shipping label.