Cancel/Change Order

This Order Cancellation & Change Policy explains how customers may request changes or cancellations for orders placed through wearaxiom.com.

Because orders may move into processing shortly after they are placed, customers should contact us as soon as possible if a change or cancellation is needed.

Summary

Store	Wearaxiom
Website	wearaxiom.com
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Cancellation Requests	Accepted before the order has been shipped, when operationally possible
Order Changes	Accepted before shipment when operationally possible
Cancellation Fee	$0.00
Order Change Fee	$0.00
Refund for Approved Cancellation	Returned to the original payment method
Refund Processing Time	Within 7 business days after an approved cancellation, where payment has already been collected
Already Shipped Orders	Cannot normally be canceled or modified; the Return & Refund Policy applies after delivery
Support Email	support@wearaxiom.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Cancellation Requests

Customers may request to cancel an order before it has been shipped. To request a cancellation, contact support@wearaxiom.com.

Please include your full name, order number, email address used for the order, a request to cancel the order, and the reason for cancellation if you wish to provide one. We recommend contacting us as soon as possible after placing the order.

2. When an Order Can Be Canceled

An order may be canceled if it has not yet been shipped, transferred to USPS, UPS, or FedEx, or entered a fulfillment stage where cancellation is no longer operationally possible. We will make reasonable efforts to process eligible cancellation requests received before shipment. However, submitting a cancellation request does not automatically guarantee that cancellation can be completed.

3. Order Processing and Cancellation Timing

Our normal order handling time is 1–3 business days, Monday through Friday, with a daily order cut-off time of 5:00 PM Eastern Time (ET). Orders placed before 5:00 PM ET may begin processing that business day, while orders placed after 5:00 PM ET will normally begin processing on the next business day. Because an order may enter processing quickly, customers should contact us promptly if a cancellation is required.

4. Cancellation Fee

Wearaxiom does not charge a cancellation fee for an order that is successfully canceled before shipment ($0.00 cancellation fee). No restocking, administrative, or processing fee is charged for an approved pre-shipment cancellation.

5. Refunds for Canceled Orders

If an order is successfully canceled after payment has already been collected, the applicable amount will be refunded to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund after Wearaxiom has processed it.

6. Orders That Have Already Shipped

Once an order has been shipped or transferred to the carrier (USPS, UPS, or FedEx), it can no longer normally be canceled. If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy (eligible returns are subject to our published 30-day return policy).

7. Order Change Requests

Customers may request changes to an order before shipment, including shipping address, recipient name, product size, product color, product variation, quantity, removal of an item, or other order information. Changes are subject to order status, product availability, and operational feasibility.

8. How to Request an Order Change

To request a change, contact support@wearaxiom.com. Please provide your order number, full name, email address used for the order, and the exact change you are requesting (for example: "Please change the dress size in order #12345 from Small to Medium."). Clear requests help us review the change more efficiently.

9. Order Change Fee

Wearaxiom does not charge an additional administrative fee for an approved order change ($0.00 order change fee). However, if the requested replacement product has a different selling price, the order total may need to be adjusted before the change can be completed. Any price difference will be clearly communicated before the change is finalized.

10. Product Changes

Requests to change dress size, color, style, or product variation are subject to product availability. If the requested replacement product is unavailable, we may keep the original order unchanged, offer another available option, cancel the affected item where possible, or cancel the order where appropriate. We will not substitute a materially different product without your approval.

11. Price Differences After a Product Change

If a requested product change affects the order price and the replacement costs more, we may require payment of the difference before confirming the change. If the replacement costs less, where operationally possible, the applicable difference may be refunded to the original payment method. No price adjustment will be made without clear communication to the customer.

12. Shipping Address Changes

Customers should carefully review their shipping address before completing checkout. If you notice an error, contact us immediately at support@wearaxiom.com. We may be able to change the address if the order has not yet been shipped, but we cannot guarantee address changes after fulfillment has started.

13. Address Changes After Shipment

Once an order has been shipped, Wearaxiom may not be able to change the delivery address. In some cases, the shipping carrier may offer delivery-management services directly to the customer, but any carrier-provided address change or redirection option is subject to the carrier's rules and availability. Wearaxiom cannot guarantee that a carrier will successfully redirect a package.

14. Incorrect Address Provided by Customer

Customers are responsible for entering a complete and accurate shipping address during checkout, verifying recipient name, street number, street name, apartment/unit/suite number, city, state, and ZIP code. If an incorrect or incomplete address causes a delivery failure or package return, contact us so we can review the order and available options based on shipment status and carrier information.

15. Changing the Recipient Name

A recipient name may be changed before shipment where operationally possible. Once an order has been transferred to the shipping carrier, recipient changes may no longer be possible. Contact us as soon as you identify the issue.

16. Changing Quantity

Customers may request to increase quantity, reduce quantity, or remove an item before shipment. Requests to increase quantity are subject to stock availability and may require an additional payment. Requests to reduce quantity may result in a partial refund where the change is successfully completed after payment has already been collected.

17. Adding Products to an Existing Order

We cannot guarantee that additional products can be added to an order after checkout. Depending on order status, we may recommend placing a separate order for the additional item, which will be subject to the standard shipping fee of $6.99 per order displayed at checkout.

18. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately providing the order numbers involved and identifying which order you wish to cancel. If the duplicate order has not shipped, we will make reasonable efforts to cancel it. If it has already shipped, the Return & Refund Policy will apply after delivery.

19. Accidental Orders

If you place an order by mistake, contact us as soon as possible. Approved pre-shipment cancellations have a $0.00 cancellation fee and $0.00 restocking fee. If the order has already shipped, you may request a return after delivery in accordance with the Return & Refund Policy.

20. Payment Issues

An order may be delayed, modified, or canceled if we are unable to verify payment due to failed payment authorization, payment reversal, suspected unauthorized payment, invalid billing information, or fraud-prevention review. If an order is canceled for a payment-related reason after funds have been collected, the appropriate amount will be refunded according to the original payment method and applicable payment-processing rules.

21. Product Unavailability

In rare cases, a product may become unavailable after an order is submitted. If this occurs, we may contact you, offer an available alternative, remove the unavailable item, cancel the affected item, or cancel the order where necessary. You will not be charged for an item that cannot be fulfilled, and if payment has already been collected, the applicable amount will be refunded.

22. Orders Canceled by Wearaxiom

Wearaxiom may cancel an order where reasonably necessary, including situations involving product unavailability, payment failure, suspected fraud, invalid delivery information, obvious pricing or technical errors, duplicate or unauthorized transactions, or legal or regulatory requirements. If we cancel an order after payment has been collected, the applicable refund will be issued to the original payment method.

23. Promotional Orders

Orders placed using a discount code or promotion may still be eligible for cancellation or modification before shipment. However, if an order is changed, the original promotion may no longer apply if the revised order does not meet the promotion's requirements. Any change affecting the final price will be communicated before completion.

24. Shipping Fee After Order Changes

Our standard shipping fee is $6.99 per order. If an approved change does not create a separate order, no additional standard shipping fee will be charged solely because of the modification. If a customer places a separate replacement or additional order, the shipping fee applicable to that new order will be displayed at checkout.

25. Cancellation and Original Shipping Charges

If an entire order is successfully canceled before shipment, any shipping charge collected for that canceled order will be included in the applicable refund. If only part of an order is canceled and the remaining items are still shipped, the original standard shipping charge may remain applicable.

26. Returns After an Unsuccessful Cancellation

If we are unable to cancel an order because it has already shipped, you may request a return after delivery. Wearaxiom provides a 30-day return window, free return shipping for approved returns, no restocking/storage fee, and refund processing within 7 business days after receipt and approval. Please review our Return & Refund Policy for full eligibility requirements.

27. Return Address

Approved returns are sent according to the return instructions provided by our support team:

• Wearaxiom
• 164 Bob Hill Rd
• Ridgefield, CT 06877-2028
• United States

Do not send an item back before receiving return authorization and the applicable return instructions.

28. Example: Successful Cancellation

If you place an order at 10:00 AM ET and contact us shortly afterward requesting cancellation, we may be able to cancel the order if it has not entered a non-cancelable fulfillment stage or been shipped. If payment has already been collected, the refund will be processed within 7 business days after the cancellation is approved.

29. Example: Order Already Shipped

If you submit a cancellation request after tracking confirms that the package has already been transferred to USPS, UPS, or FedEx, we normally cannot stop the shipment. After delivery, you may request a return within 30 days under our Return & Refund Policy.

30. Example: Size Change

If you ordered a Medium dress but need a Large, contact us before shipment. If the Large size is available and the order can still be modified, we may change the size without an order-change fee. If the order has already shipped, you may request a return or exchange after delivery subject to our Return & Refund Policy.

31. Communication About Changes

A requested change or cancellation should not be considered complete until you receive confirmation from Wearaxiom. If you have not received confirmation, the original order may continue to be processed.

32. Privacy

Information submitted in connection with an order cancellation or change may be used to identify your order, verify your request, communicate with you, process refunds, prevent fraud, maintain transaction records, and comply with legal obligations. Personal information is handled in accordance with our Privacy Policy and Cookie Policy.

33. Related Policies

This policy should be read together with our Shipping Policy, Return & Refund Policy, Terms of Service, Privacy Policy, Cookie Policy, and Payment Policy, which provide additional information about purchases, shipping, payments, returns, refunds, and website use.

34. Contact Us

For cancellation or order-change requests, contact us as soon as possible:

• Store: Wearaxiom
• Website: wearaxiom.com
• Address: 164 Bob Hill Rd, Ridgefield, CT 06877-2028, United States
• Email: support@wearaxiom.com
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time.